AI Can Draft the Email. Who Should Hit Send?
AI can organize the details and write a convincing reply. Deciding what it can promise a customer is a different matter. Here’s where I’d keep a person involved.
How to Evaluate a Technology Vendor Without Getting Sold a Demo
The demo looks great. But can the software handle your Monday morning? Here’s how to test the workflow, uncover the real costs, and put someone in charge of the rollout.
Your Business Has Five Good Ideas. Which One Goes First?
More leads, a new hire, better software—where do you start? Look at where customers and work get stuck, then choose one growth move you can actually execute.